Refund Policy & Payment Disclaimer

Rent My Partner shall not be responsible for payment errors, unauthorized transactions, or disputes involving third-party payment service providers, except where responsibility is imposed on the Platform under applicable law.

Users are responsible for ensuring that the payment information they provide is accurate. In the event of any payment-related issue, users should promptly contact the relevant payment service provider and notify Rent My Partner through its official email address at rentmypartner@gmail.com.

Rent My Partner does not collect or store users’ sensitive financial information, such as complete credit/debit card numbers or CVV details. All transactions are securely processed directly by authorized third-party payment gateways.

Users must make payments carefully and use only the official, verified payment links and gateways available on www.Rentmypartner.com.

Rent My Partner shall not be responsible for losses arising from a user's voluntary disclosure of confidential payment credentials or fraudulent activities by third parties, except where responsibility arises under applicable law.

Nothing in this policy excludes any legal responsibility that cannot lawfully be excluded.

Refund and cancellation requests shall be strictly subject to the following conditions:

• 12-Hour Email Notice: Users must submit their refund or cancellation request by emailing rentmypartner@gmail.com within 12 hours of successful payment.
• Required Information: The email must include the user's registered email address, registered mobile number, payment transaction ID, and relevant plan or booking details.
• Late Requests: Requests received after the 12-hour period may be rejected, except where a refund is required under applicable law or otherwise approved by the Platform.
• Review Basis: Each request will be reviewed based on the circumstances, the services used, and applicable legal requirements.
• Wallet Credit Mechanism: If a refund is approved, the eligible amount will be credited to the user's Rent My Partner Wallet rather than being paid directly into the user's bank account, to the extent permitted by applicable law.
• Future Usage: Wallet credits may be used for eligible future services or activities on Rent My Partner, subject to the applicable terms and conditions.
• No Automatic Approval: Submitting a refund request does not automatically guarantee approval.

Membership fees, platform fees, and purchased credits are subject to the refund conditions stated in this policy and the Website's Terms & Conditions.

Where a payment has been successfully processed and the corresponding service or credits have been provided or used, a refund may not be available, except where required by applicable law or approved by the Platform.

Users should carefully review the selected plan, its price, credit quantity, and validity period before completing any payment.

To request a refund or cancellation, please follow this step-by-step procedure:

If the refund is approved, the eligible amount will be credited to the user's Rent My Partner Wallet, subject to applicable law and the conditions of this policy.

By using Rent My Partner and making any payment, users acknowledge that they have read, understood, and agreed to the applicable terms of this Refund Policy.

Users acknowledge that refund requests must ordinarily be submitted by email within 12 hours of successful payment.

If a refund is approved, the eligible amount will be credited to the Rent My Partner Wallet rather than being paid directly into the user's bank account, to the extent permitted by applicable law.

This policy must be read together with the Terms & Conditions and Privacy Policy of Rent My Partner.