Code of Conduct & User Behaviour Policy

This Code of Conduct establishes the mandatory standards of behaviour for all users, customers, and partners accessing or using the RENT MY PARTNER platform.

By registering, accessing profiles, submitting requests, or using any platform feature, users agree to comply with this policy, the platform’s Terms & Conditions, and applicable laws of India.

RENT MY PARTNER follows a zero-tolerance approach towards harassment, abuse, threats, violence, stalking, fraud, impersonation, exploitation, unlawful activities, and any behaviour that compromises another person’s safety, dignity, privacy, or consent.

Serious violations may result in immediate suspension or permanent termination of the account, restriction of platform access, and reporting to the appropriate authorities where required or considered necessary under applicable law.

All users must communicate respectfully and maintain appropriate personal and professional boundaries. Abusive language, intimidation, humiliation, discrimination, unwanted pressure, threatening behaviour, and repeated unwanted contact are strictly prohibited.

No user may force, manipulate, or pressure another person into any activity, conversation, meeting, or personal interaction.

Consent must be voluntary, clear, and ongoing. Every user must respect another person’s decisions, comfort level, privacy, and right to decline or discontinue an interaction at any point.

No booking, payment, request, or previous interaction shall be treated as consent to any physical contact, intimate activity, personal disclosure, or additional service.

Any unwanted physical contact, sexual harassment, coercion, or activity without consent is strictly prohibited and may result in immediate account termination and legal action.

Customers accessing the platform must adhere to the following mandatory standards:

• Provide accurate, truthful information while registering or submitting requests.
• Treat partners respectfully and honour mutually agreed arrangements.
• Refrain from harassment, threats, inappropriate demands, coercion, or unlawful conduct.
• Avoid making false allegations, submitting fabricated evidence, or misusing the complaint and review process.
• Respect a partner’s absolute right to decline a request or discontinue an interaction at any time.
• Refrain from using the platform to engage in fraud, exploitation, or any prohibited activity.

Partners participating on the platform must adhere to the following obligations:

• Provide genuine, accurate, and up-to-date profile information and authentic media.
• Communicate honestly about availability and the lawful, social nature of their participation.
• Maintain respectful conduct, professional boundaries, and customer privacy at all times.
• Avoid misleading users, demanding unauthorised offline payments, or engaging in fraudulent activities.
• Protect customer information and refrain from misusing, sharing, or publishing personal details.
• Follow applicable laws and the platform’s policies while interacting with customers.

Users must not upload fake, misleading, stolen, or unauthorised photographs, documents, or personal information. Impersonating another person, creating duplicate accounts to evade restrictions, using another person’s identity without permission, or misrepresenting material details is strictly prohibited.

The platform may restrict, suspend, or terminate accounts where there is credible evidence of identity misuse, fraudulent representation, or other policy violations.

The following activities are strictly prohibited across all platform interactions:

• Harassment, stalking, threats, blackmail, intimidation, or violence.
• Fraud, scams, impersonation, extortion, or deceptive financial demands.
• Sexual exploitation, coercion, trafficking, prostitution, or any unlawful commercialized physical activity.
• Unauthorised recording, photography, or distribution of private conversations, images, or personal information.
• Sharing another person’s contact details, address, photographs, or other personal information without lawful authority or consent.
• Using the platform for illegal transactions or activities prohibited by applicable central or state law.
• Attempting to bypass platform restrictions, hack, exploit, or misuse its digital features.
• Retaliating against anyone for reporting misconduct in good faith.

* This list is illustrative and does not limit the platform’s ability to take action against other conduct that violates this policy, general ethics, or applicable law.

Users must respect the privacy and confidentiality of other users. Personal information obtained through the platform must not be misused, published, sold, disclosed, or shared without appropriate authorisation or a lawful basis.

Users should avoid sharing sensitive personal, financial, or identity information unnecessarily. Suspected misuse of personal information should be reported immediately to the platform at rentmypartner@gmail.com.

The platform will handle personal information in accordance with its applicable privacy policy and relevant legal requirements under the Digital Personal Data Protection Act, 2023.

Users are responsible for exercising reasonable caution and situational awareness when communicating with or meeting other users. Users should independently assess safety, verify relevant information, choose well-lit public venues, and inform a trusted friend or family member before any meetup.

Emergency Situations: In an emergency or where there is an immediate threat to life, dignity, or safety, users should contact local emergency services (112 / Police) or law enforcement authorities without delay.

Any SOS or emergency feature made available on the platform is an additional secondary reporting facility and must not be treated as a substitute for contacting official government emergency services.

Users may report suspected misconduct, harassment, fraud, safety concerns, or violations of this policy by emailing rentmypartner@gmail.com.

Where reasonably possible, reports should include relevant details such as:

• Account or profile name involved.
• Date, time, and communication channel of the incident.
• Clear, objective description of the incident.
• Supporting evidence such as screenshots or message transcripts lawfully obtained.

Users should not fabricate evidence, make knowingly false reports, or misuse the reporting process. The platform may request additional information where reasonably necessary to assess a complaint.

Complaints will be handled with reasonable confidentiality, subject to the requirements of investigation, platform safety, and applicable law. Information may be disclosed where necessary to address a complaint, protect users, comply with legal obligations, or cooperate with lawful requests from competent authorities.

Retaliation, intimidation, threats, or harassment against a person for submitting a complaint or cooperating with an investigation in good faith is strictly prohibited and constitutes grounds for immediate termination.

The platform may review complaints, account information, communications, and relevant evidence available to it, to the extent permitted by applicable law and its policies.

Users may be asked to provide clarification or cooperate with a reasonable investigation. The platform may take interim protective measures (such as profile hides or temporary holds) while a complaint is being assessed.

Where reasonably practicable, complaints will be reviewed promptly. However, the time required for investigation may depend on the seriousness, complexity, and availability of relevant information. The platform does not guarantee a particular resolution or investigation timeline in every case.

Where required by applicable law, the platform may cooperate fully with law enforcement agencies or other competent judicial authorities.

Depending on the nature and seriousness of a violation, the platform may take one or more of the following actions:

• Issue a formal warning or request immediate corrective action.
• Remove or restrict access to content, profiles, or specific features.
• Temporarily suspend an account or restrict platform access.
• Permanently terminate an account for serious, repeated, fraudulent, or unlawful conduct.
• Preserve relevant records and report the matter to law enforcement where required or legally appropriate.

The platform may take urgent action without prior notice where reasonably necessary to protect users, prevent suspected abuse, or comply with legal requirements.

Any review or appeal mechanism, if provided by the platform, will be subject to applicable platform procedures and law. Nothing in this policy limits any rights or remedies available under applicable law.

Payments made to RENT MY PARTNER are charges for the applicable platform access, digital features, or connection credits described at the time of purchase. Payment does not guarantee that a request will be accepted, a partner will be available, a booking will be completed, or any particular outcome will occur.

Credits, validity periods, cancellations, and refunds are strictly governed by the platform’s applicable payment and Refund Policy.

Where an account is permanently terminated due to a serious violation of this Code of Conduct, no refund will be provided in accordance with the platform’s policy, subject to applicable law.

Nothing in this section excludes any refund, remedy, or consumer right that cannot lawfully be excluded under applicable consumer protection legislation.

RENT MY PARTNER provides an online digital intermediary platform for profile access and the submission or management of requests through its available features. The platform does not guarantee acceptance of requests, availability of any particular partner, completion of an interaction, or a specific result.

Users must exercise their own independent judgement and act responsibly in their interactions. Users are solely responsible for their own conduct and must comply with applicable law.

The platform may take reasonable measures to address reported violations, but it does not represent that every user, profile, statement, or interaction can be independently verified in every circumstance. Nothing in this section excludes responsibilities that the platform has under applicable law.

The platform aims to provide clear, transparent information about its available features, applicable charges, credits, limitations, and relevant policies.

Users should review the applicable Terms & Conditions, Refund Policy, Privacy Policy, and other published policies before making a payment or using platform services.

Nothing in this Code of Conduct is intended to waive or restrict any mandatory consumer protection right or statutory legal remedy available under Indian law.

All users must comply with the applicable laws of India. Depending on the facts and circumstances, relevant statutes may include:

• Information Technology Act, 2000, and applicable intermediary rules.
• Bharatiya Nyaya Sanhita, 2023 (BNS), as applicable to relevant offences.
• Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS), as applicable to criminal procedure.
• Consumer Protection Act, 2019.
• Consumer Protection (E-Commerce) Rules, 2020, where applicable.
• Digital Personal Data Protection Act, 2023 (DPDP), to the extent applicable and in force.
• Any other applicable central or state law, rules, regulations, or lawful directions of competent authorities.

* The applicability of a particular law or legal provision will depend on the circumstances. Listing a law in this policy does not imply that every provision applies to every user or incident.

RENT MY PARTNER may update or revise this Code of Conduct from time to time to reflect changes in platform features, operational requirements, safety standards, or applicable law.

The updated version will be published on the website with a revised “Last Updated” date. Continued use of the platform after an update will be subject to the revised policy, to the extent permitted by applicable law.

By accessing or using RENT MY PARTNER, users acknowledge that they are responsible for reading and complying with this Code of Conduct and all other applicable platform policies.

Violations may lead to restrictions, suspension, or permanent termination of platform access and, where appropriate, referral to competent authorities.