Platform Policies & Guidelines

2.1 Strict 18+ Requirement: Only individuals aged 18 years or above may use the Platform.

2.2 Age Accuracy: The user shall be responsible for providing accurate age and personal information.

2.3 Immediate Termination of Minors: If a user is found to be a minor or has provided incorrect age information, the account may be restricted or terminated immediately.

3.1 Personal Decision & Conduct: The user shall be responsible for their own decisions and conduct while using the Platform, contacting a partner, sending requests, communicating, or arranging an in-person meeting.

3.2 Fraud & Improper Activity: The relevant individual shall be responsible for any kind of fraud, cheating, false identity, blackmail, financial loss, harassment, dispute, or other improper activity.

3.3 Platform Facilitation Role: Rent My Partner is an online platform. The Platform does not guarantee the identity, character, behaviour, honesty, safety, or outcome of any activity involving a user or partner. Merely establishing contact through the Platform shall not make the Platform responsible for the independent acts of another user, to the extent permitted by applicable law.

3.5 Caution in Public Meetings: Users should exercise caution while sharing personal information, documents, or money. In any emergency or criminal situation, users should contact the relevant authorities immediately.

4.1 Accurate Profile Information: Profile information provided by the user must be accurate and free from misleading facts.

4.2 Authorized Media Only: Users may upload only those photographs and materials for which they have the lawful right to use them.

4.3 Zero Tolerance for Abuse: Fake profiles, fraud, threats, harassment, obscene content, and unlawful content are strictly prohibited.

4.4 Content Removal Rights: In the event of a policy violation, the Platform reserves the right to remove the relevant content or restrict the account.

5.1 Independent Verification: Unless expressly stated on the Platform, independent identity or background verification of users is not provided.

5.2 Profile Presence: The presence of a profile on the Platform shall not be considered confirmation of the user's identity, reliability, or background.

5.3 Impersonation Prohibited: The use of false identities, another person's photographs, or misleading information is prohibited.

6.1 Service Description: Rent My Partner is an online platform through which users can view partner profiles and send requests under the facilities specified by the Platform. Activities may include conversations, coffee, shopping, or other mutually agreed social activities.

6.2 Platform Fee: The amounts of ₹199, ₹299, and ₹999 displayed on the Platform constitute platform fees charged for the use of the respective plans and platform facilities. These amounts do not guarantee any specific partner's service, availability, or acceptance of a request.

6.3 No Guarantee of Service: Payment of the platform fee or purchase of credits does not guarantee that a partner will accept a request, respond, communicate, meet, or participate in any other activity. The same shall depend upon the partner's own willingness, consent, and availability.

6.4 Consent Is Mandatory: Payment of the platform fee or purchase of credits does not constitute the purchase of an individual's consent or service. Every individual has the right to accept or reject any request.

7.1 Credit Usage: Users may use available credits to send requests to partners.

7.2 Credit Deductions: The prescribed credits may be deducted for each successfully submitted request. Under the current arrangement, one credit is prescribed for each request, unless otherwise stated on the Platform.

7.3 No Acceptance Guarantee: Purchase of credits or submission of a request does not guarantee a partner's acceptance, response, availability, or receipt of any service.

7.4 Non-Returnable on Rejection: Credits shall generally not be returned if a request is rejected or receives no response, except in circumstances where such return is required under the Platform's declared policy or applicable law.

7.5 Technical Glitches: If a request is not submitted due to a technical issue or credits are deducted incorrectly, the user may contact rentmypartner@gmail.com for assistance.

The following credit plans may be available on the Platform:

8.1 Additional Credit Pack: An additional credit pack may be available at ₹99 for 50 credits. Its validity shall be determined according to the remaining validity of the relevant active plan.

8.2 Validity of Credits: Credits may be used until the expiry of the prescribed validity period of the relevant plan. Upon expiry, the remaining credits may lapse, subject to applicable law.

8.3 Nature of Credits: Credits are intended for the use of the facilities specified by the Platform. They shall not be treated as cash and generally cannot be transferred to another account or converted into cash, subject to applicable law.

9.1 Payment Gateways: Payments may be made through the authorized payment methods available on the Platform.

9.2 Instant Activation: The relevant plan or credits shall be activated after confirmation of successful payment.

9.3 Pending Transactions: If a payment fails or remains pending, activation of the plan or credits may be delayed.

9.4 Double Deductions: If an amount is deducted twice for the same payment, the user may submit a complaint to rentmypartner@gmail.com along with the payment details.

10.1 12-Hour Email Request Window: A cancellation request may be submitted by email within 12 hours of successful payment. After reviewing the request, credits corresponding to the relevant plan may be added to the user's account in the form of credits, subject to applicable conditions.

10.2 Cancellation Credit Allocation:

• Basic Plan (₹199): 25 Credits
• Standard Plan (₹299): 50 Credits
• Premium Plan (₹999): 100 Credits

10.3 Window Calculation: The 12-hour period shall commence from the time of confirmation of successful payment.

10.4 Cancellation Email Format: For a cancellation request, the registered email address, plan details, and payment information must be sent to rentmypartner@gmail.com.

10.5 After Expiry: After the expiry of the 12-hour period, cancellation requests shall generally not be accepted, except in circumstances where otherwise required under the Platform's policy or applicable law.

11.1 No Direct Cash Refunds: Cash refunds to the bank account or original payment method are generally not available for platform fees, subject to applicable law.

11.2 Wallet Credits Mechanism: If a request is received by email at rentmypartner@gmail.com within 12 hours of successful payment, credits may be provided to the relevant credit account instead of a refund, subject to eligibility and applicable conditions.

11.3 Mandatory Rights: Providing credits does not mean that money has been returned to the user's bank account. This arrangement shall not affect the user's mandatory rights under applicable law.

12.1 Grounds for Restriction: In the event of fake profiles, fraud, harassment, incorrect information, payment-related misuse, or violation of the policy, the account may be restricted, suspended, or terminated.

12.2 Review Requests: Users may send a complaint or review request relating to their account to rentmypartner@gmail.com.

12.3 Treatment of Unused Credits: In the event of account suspension or termination, the remaining credits shall be dealt with in accordance with the applicable policy, circumstances, and law.

13.1 Right to Request Deletion: Users may request the deletion of their account or personal information by sending a request from their registered email address to rentmypartner@gmail.com.

13.2 Legal Retention: Information necessary for legal compliance, security, accounting, or dispute resolution may be retained for the period permitted by law.

13.3 Impact on Services: Upon deletion of an account, access to the profile, available facilities, or remaining credits may be affected, subject to applicable law.

The Platform provides a dedicated grievance redressal mechanism in compliance with applicable law:

14.2 Complaint Requirements: The complaint should include account-related information, a description of the problem, and the available payment or transaction reference.

14.3 Review Process: The complaint received shall be reviewed in accordance with applicable law and the relevant procedure. The user's statutory rights shall remain protected.

15.1 Amendments: The Platform may amend these policies in accordance with changes in its services, facilities, or legal requirements.

15.2 Publication: The revised policy shall be published on the Platform, and the date of the update shall be recorded.